Evaluation
& Franchise Committee Meeting
Wednesday,
May 21, 2008
‘The Evaluation and
Franchising Committee shall oversee the One Stop Operator, set standards for
centers and affiliates, franchise centers and affiliates, monitor continuous
quality improvement and job seeker customer satisfaction in centers and
affiliates, promote the franchised centers and affiliates using the Workforce
New York branding, and monitoring system performance.’
Present: Don Unger, Judy McManus, Dave Vickery, Donna
Donabella, Rita Tickle, Sarah Irland Staff: Nick Della Penna
1) Approval of February 13, 2008 Notes
Dave Vickery moved to approve the minutes. Donna Donabella seconded. The minutes were approved.
Nick sent an Affiliate Site renewal application to Oswego County Opportunities in January. It is due in June. The committee agreed to grant OCO an extension if they need it. Sarah will check on the status of the application, and let Nick know if an extension is needed. If not, the committee will probably review it in August 2008.
Performance
results for the 2nd quarter of PY’07 were good, overall. We are meeting eight of the nine Common
Measures. We are missing the Dislocated
Workers- Average Earning measure. The
biggest cause for missing this measure is due to people who are laid off from
manufacturing jobs generally find work at a lower rate than they had been
working at. Regionally we are achieving
four of the six System Improvement Measures.
Locally, we are meeting all five of the six.
The Customer Satisfaction Summary Report for January - March was very positive. All responses were either “excellent” or “good” except a “fair” comment concerning the Center’s hours of operation.
There were six responses for the 25 surveys mailed out for Classroom Training feedback. There was some negative feedback received about the Dental Assisting and Practical Nurse training courses provided by Oswego County BOCES. BOCES is addressing these concerns. Dave Vickery asked if we reviewed the performance of the training providers. Nick responded that we just completed the review of all of our approved training providers. The NYSDOL had requested this, and as a result of this review, a number of offerings were dropped from our listing.
Surveys were mailed to 14 businesses, with 8 responses. Responses were very positive.
5) Training & Center Activity Report- Judy McManus
Judy McManus presented the Center Activity report that was devised to replace the information formerly provided by the Swipe Card system, which is no longer functional. This information is pulled from OSOS. We do not have the level of detail that the Swipe Card System provided, but we are able to see the types of services being accessed.
6) Strategic Planning Update- Nick Della Penna
We continue to produce additional job feature videos
for the website for the Career Ladder Maps.
The site went live on March 3.
Nancy and Jeff Grimshaw presented the maps to the School Superintendents
on May 7. We would like to meet with
the individual school districts next.
Donna offered to get us on the agenda for both the Curriculum and
Guidance Counselors meetings.
We continue to work on the artwork for the posters
that will be placed in the classrooms- hopefully this fall.
7) Next Meeting Date: August 20, 2008